Questions for new customers

New customer information requirements

To assess your customer's rental vehicle fleet, we require key operational, claims and policy information to support an accurate and efficient review.

• Confirm the client's business occupation and operating model.
• Provide a list of all rental and vehicle storage locations, including:

  • the percentage of the fleet located at each risk address
  • the percentage of the fleet stored undercover
  • whether hail nets are in place at each location
• Provide up-to-date claims data on the insurer's letterhead for the past five years, or from the commencement of trading if longer.
• Provide a current fleet list in spreadsheet format. For any trucks over 5 tonnes or heavy commercial vehicles, including refrigerated vehicles and mine-spec 4WDs, please also include the total market value of each vehicle, including any permanently attached accessories.
• Confirm the average fleet size over the past five years.
• Confirm the client's policy excess for the past five years.
• Provide a copy of the client's rental agreement, including terms and conditions, for our review and approval.